ONLINE STORE PURCHASES ONLY – NO WALK IN STORE!

Free delivery on orders R650 & more,  EXCLUDED TO B2B WHOLESALE

Refund and Returns Policy

Thanks for shopping at Ballistic Bike Trading

If you are not entirely satisfied with your purchase, we’re here to help.

Returns Policy

We would like you to be 100% satisfied with the product(s) you’ve purchased. We would happily exchange or refund an item or garment which is faulty or damaged, or may not fit correctly. Please note that you need to inform us in writing to sales@bbtrading.co.za of your intention to cancel the transaction within 7 days of ordering. **Clearance Sale items are non-returnable

Please note:

  • Merchandise must be returned within 7 working days of receipt.
  • Merchandise must not have been fitted, used, soiled or altered.
  • Merchandise must be in the original packaging & with any original tags/labels attached
  • You will be expected to pay all shipping costs (send & return)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.